Note: The job is a remote job and is open to candidates in USA. TENEX.AI is an AI-native, automation-first Managed Detection and Response (MDR) provider focused on enhancing cybersecurity posture through advanced threat detection. They are seeking a dynamic Sales Customer Engineer to act as a trusted advisor, showcasing AI-driven security solutions during pre-sales and supporting customer onboarding efforts.
Responsibilities
- Partner with the sales team to deliver technical expertise during pre-sales
- Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs
- Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures
- Meet and exceed individual and team sales targets, consistency achieving and surpassing assigned quotas
- Collaborate with Customer Success managers to streamline onboarding of new clients
- Review client security architectures and recommend best practices for AI-driven security deployments
- Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations
- Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert
- Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends
- Provide actionable customer feedback to influence product roadmap enhancements
- Work with all TENEX teams to align on both customer and internal business needs
- Share field insights to refine GTM strategies and operational workflows
- Work closely with the marketing and technical teams to ensure cohesive messaging
- Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings
Skills
- 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant)
- Strong understanding of cybersecurity principles
- Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA)
- Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences
- Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs)
- Willingness to travel (up to 50%); valid driver's license required
- Must pass a background check and maintain up-to-date security clearances if applicable
- Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus
- Google SecOps or Microsoft Sentinel a strong plus
Benefits
- Competitive salary and benefits package
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies
Company Overview