Note: The job is a remote job and is open to candidates in USA. Docusign is a provider of intelligent agreement management and e-signature solutions. The Senior Payroll Analyst will manage complex payroll analysis, automation, validation, reconciliation, reporting, compliance, and process improvement while partnering with internal stakeholders and external vendors.
Responsibilities
- Lead the processing, validation, and review of automated file imports supporting critical payroll functions, including multiple payroll imports, Specialist contributions, RSU and ESPP processing, RROP recalculations, payroll auditing, and specialized tracking
- Analyze and validate payroll processing results using technology and data-driven controls. Develop and utilize reports, scripts, macros, and other automation tools to identify data anomalies before payroll completion, including variances outside established tolerance levels
- Generate and audit RSU and ESPP purchase files by extracting, combining, and validating information from HRIS and payroll systems. Perform manual adjustments when necessary and serve as the primary liaison with the internal Stock team
- Process and validate routine and complex payroll adjusting entries using automated file imports, standardized reconciliation processes, and reporting dashboards
- Reconcile and audit data flowing between Workday and ADP/Dayforce to ensure accurate and complete files are provided to payroll vendors. Reconcile payroll general ledger reports and partner with Accounting to research and resolve discrepancies
- Act as the primary point of contact for payroll data and reporting requests from internal stakeholders, including Benefits, Legal, Accounting, HR, and other business partners. Assess requests, identify appropriate data sources, validate data integrity, and provide accurate, timely, and well-documented analysis while maintaining appropriate confidentiality
- Partner proactively with internal Benefits teams and external third-party vendors to evaluate, clarify, test, and implement updates to 401(k) plans and other benefit deductions
- Compile, automate, analyze, and present recurring payroll metrics to leadership, highlighting system performance, processing accuracy, trends, risks, and opportunities for process improvement
- Create clear and organized Standard Operating Procedures (SOPs), process documentation, and video training materials for complex payroll and system processes. Cross-train team members to improve knowledge sharing, consistency, and operational resiliency
- Interpret payroll policies and requirements, including holiday worked, on-call, overtime, calculation bases, and deductions, and ensure appropriate amounts are calculated, processed, and applied correctly
- Perform root cause analysis for system and payroll processing errors and implement constructive and preventative corrective actions (CAPA). Provide exemplary service and support for complex payroll inquiries from employees, managers, HRBPs, internal stakeholders, and external vendors
- Identify opportunities to improve payroll processes, controls, reporting, and system functionality. Evaluate opportunities for automation and develop scalable solutions that reduce manual effort, improve accuracy, and strengthen payroll controls
Skills
- Bachelor's degree
- 8+ years of experience in payroll-related responsibilities, with a demonstrated track record of improving processes through automation, data analysis, and technology
- CPP or FPC certification
- Experience with Workday and ADP/Dayforce systems
- Proven ability to build and manage automated data imports, advanced Excel macros, and complex system reporting to minimize manual data entry and improve accuracy
- Strong understanding of payroll principles, processes, compliance requirements, and controls within a shared services environment
- Advanced Excel skills and proficiency with Google Workspace applications
- Proficient computer, organizational, analytical, research, and problem-solving skills
- Strong data analysis and reconciliation skills, with the ability to work with large and complex data sets from multiple sources
- Demonstrated ability to identify trends, investigate discrepancies, and translate data into actionable recommendations
- Strong time management skills with the ability to prioritize multiple assignments and meet deadlines in a dynamic, fast-paced environment
- Ability to connect information across systems and processes, work effectively in ambiguity, and troubleshoot system-level processing issues
- Demonstrated ability to maintain confidential information and exercise sound judgment when handling sensitive payroll and employee data
- Excellent interpersonal and communication skills, flexibility, and willingness to learn and adopt new technologies
Benefits
- Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
- Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Company Overview