Note: The job is a remote job and is open to candidates in USA. DMI is a provider of digital services and technology solutions, including managed IT services, mobility, cloud, cybersecurity, network operations, and application development. The Sales Engineer will support sales and customer success teams by leading technical discovery, designing and pricing enterprise solutions, demonstrating the MyServe platform, developing proposal content, enabling channel partners, and transitioning won deals to delivery.
Responsibilities
- **Discovery and solution design:** Lead technical discovery with enterprise prospects; map requirements across the service catalog — expense management, bill pay, procurement, depot logistics, service desk, and asset disposition — into a coherent solution architecture
- **Platform demonstrations:** Own and deliver MyServe demonstrations tailored to the audience — portal workflows and analytics for operators, integration architecture (UEM, ITSM, HR, AP/ERP, carrier feeds) for technical evaluators
- **Proposal and bid support:** Build the technical volumes of proposals and RFP responses; work within an AI-assisted bid operations process; own solution accuracy — every scoped commitment must be deliverable
- **Pricing support:** Scope solutions against the governed pricing framework (service-line rate card, volume tiers, pass-through policy) and support deal-level validation with the pricing function
- **Channel enablement:** Equip channel partners and carrier-channel sellers with technical collateral, demo environments, and deal-specific solution support
- **Transition to delivery:** Author the solution handoff for won deals — scope, assumptions, integration requirements, onboarding plan — and stay engaged through onboarding to protect first-value timelines
- **Customer expansion support:** Partner with Customer Success Managers on technical discovery for cross-sell opportunities within existing accounts
- Technical win themes and demo standards established for each service line within 120 days
- Every qualified pursuit carries a documented solution architecture and pricing-framework-validated scope
- Won-deal handoffs accepted by delivery without rework
- Channel partners equipped with a repeatable demo kit and technical FAQ
Skills
- 3 - 5+ years in pre-sales engineering, solution consulting, or solution architecture for managed services, SaaS, or enterprise IT services
- Demonstrated ability to run technical discovery and design multi-service solutions for large enterprises
- Strong demonstration and presentation skills for both technical and executive audiences
- Working knowledge of enterprise mobility and telecom ecosystems: carriers and carrier billing, UEM/MDM platforms, ITSM tools, device lifecycle logistics
- Experience building technical proposal content under deadline in competitive pursuits
- Must be a U.S. Citizen
- Bachelor's degree preferred
- ServiceNow platform experience (administration, workflows, or solution consulting); ServiceNow CSA or similar certification
- Domain depth in Telecom Expense Management, Managed Mobility Services, or IT asset disposition
- Experience supporting both direct and channel sales motions
- Familiarity with integration patterns: REST APIs, file-based carrier feeds, SSO/identity, ERP/AP connectors
Benefits
- Formula-based incentive compensation tied to bookings the role supports — documented targets, transparent payout.
- Remote work arrangement.
- Virtual health visits.
- Commuter perks.
- Pet insurance.
- Entertainment discounts.
- Annual performance reviews.
- Tuition assistance.
- Internal career growth opportunities.
- Generous 401(k) matches.
- Life and disability insurance.
- Financial wellness tools.
- Annual awards.
- Service anniversaries.
- Referral bonuses.
- Peer-to-peer shoutouts.
- Healthcare coverage.
- Wellness programs.
- Flu shots.
- Biometric screenings.
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