Note: The job is a remote job and is open to candidates in USA. Zillow is a real estate technology company that helps people navigate buying, selling, financing, and renting. The Sales Enablement Manager will manage enablement programs from scoping through execution, align cross-functional stakeholders, develop scalable processes and playbooks, and use feedback and AI tools to improve program effectiveness and efficiency.
Responsibilities
- Manage enablement initiatives from scoping through execution, capturing requirements, building timelines, and keeping cross-functional stakeholders aligned throughout
- Partner with enablement specialists across content, product, and learning to scope, sequence, and deliver programs that serve Sales and Customer Success audiences across all segments
- Create and maintain process documentation, project trackers, and communication frameworks that bring operational consistency and clarity across the enablement team
- Support the development of enablement SOPs and playbooks that can be reused and scaled across future initiatives
- Build and maintain strong working relationships with field-facing enablement partners, GTM leadership, and cross-functional teams including Product, Marketing, and Sales Strategy
- Drive post-mortem and feedback loops, capturing learnings from completed initiatives and helping the team continuously improve how we work
- Leverage AI and available tools to improve efficiency and reduce manual lift in program management workflows
Skills
- 5+ years of experience in enablement, training, sales, or customer success roles in a high-growth SaaS environment
- Proven ability to manage multiple projects simultaneously, with strong organizational skills, attention to detail, and the ability to meet deadlines with intermittent supervision
- Clear, confident communicator — comfortable adapting your style for different audiences including senior managers, cross-functional partners, and frontline teams
- Ability to facilitate training and lead presentations in front of small and large audiences across different revenue teams
- Clear, confident communicator — comfortable adapting your style for different audiences including senior leaders, cross-functional partners, and frontline teams
- Solutions-oriented with the ability to identify problems, probe areas of ambiguity, and move work forward without waiting for complete direction
- Collaborative by nature — able to build trust across teams, navigate competing priorities, and hold stakeholders accountable without formal authority
- Ability to use data and program feedback to assess initiative effectiveness and recommend improvements
- Comfortable operating in ambiguous environments and proactively creating structure where it doesn't yet exist
- Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences
- Experience supporting programs that span multiple audiences or functional teams (e.g., Sales and Customer Success)
- Familiarity with GTM technology such as Salesforce, Gong, Gainsight, or Highspot
- Exposure to structured sales frameworks (e.g., Challenger, Command of the Message)
- Familiarity with project management solutions and comfort building and maintaining tracking systems
- Demonstrated use of AI or emerging technologies to improve rep productivity or enablement effectiveness
Benefits
- Remote work arrangement; U.S. employees may live in any of the 50 United States, with limited exceptions.
- Eligible for equity awards based on factors such as experience, performance and location.
- Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025.
- Included on the PEOPLE Companies That Care® 2025 list.
- Employees are empowered to grow.
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