Note: The job is a remote job and is open to candidates in USA. Kings III Emergency Communications is hiring a Sales Development Manager to lead and develop a team of Sales Development Representatives. The role focuses on generating qualified appointments, managing performance and outbound operations, and collaborating across sales, marketing, enablement, and HR.
Responsibilities
- Lead, coach, and develop a team of SDRs
- Set expectations and coach to performance goals including activity volume, appointments set, conversion to agreement, and unit wins
- Create a healthy, accountable, and positive culture that supports both individual and team development
- Partner with Sales Enablement and HR to recruit, onboard, and retain top talent
- Effectively manage team metrics via SDR performance dashboards (Salesforce and Power BI), associated reporting and sales enablement platform analytics (SalesLoft)
- Lead weekly, monthly, and quarterly performance reviews
- Contribute to and nurture a culture of metrics-driven decision-making without losing sight of the people behind the numbers
- Diagnose individual SDR performance issues and work with Director to create effective action plans
- Continue to collaborate with fellow managers and Director to evolve and improve SDR systems, cadences, and outbound processes
- Support optimizing the SDR tech stack including Salesforce, SalesLoft, and Monday.com
- Support efforts to integrate AI tools and emerging technology into outbound prospecting efforts, including pilot testing and rollout planning
- Work closely with Marketing to identify trends, share feedback, and optimize lead generation efforts
- Collaborate with BDMs and regional leaders to align SDR outreach with market opportunities
- Monitor and improve SDR-to-BDM alignment to ensure clean handoffs and maximize conversion
Skills
- High school diploma or equivalent
- 2+ years of B2B outbound cold calling with a track record of exceeding quota
- Experience managing SDR teams OR 2+ years SDR experience at Kings III with a track record of overperforming both in appointment quota and quality metrics, proactively assisting team members and leading while not in a direct leader role
- Strong coaching and development skills, knows how to get the best out of people while maintaining accountability
- Familiarity with Salesforce, SalesLoft and business intelligence tools (Power BI a plus)
- A balanced approach, metrics-oriented but not obsessed, collaborative but decisive
- A genuine interest in learning and applying new tools, especially AI, to outbound selling
- Comfortable navigating ambiguity and making fast, informed decisions
- Adaptable, humorous, and humble, someone who fits well within a company that values people as much as performance
- Previous success integrating AI tools into sales workflows preferred
Benefits
- Medical insurance with 1 HSA and 2 PPO plan options
- Flex Spending Account (FSA)/Dependent Care FSA
- Dental, vision, life, short- and long-term disability insurance
- Critical illness and hospital indemnity plans
- 401k with company contribution
- Employee Assistance Program (EAP)
- Company paid telemedicine 24/7 access
- Wellness Program
- Employee discount program
- 8 paid holidays, plus 1 floating holiday
- 15 days of PTO accrued in year 1
- Generous referral bonus program
- Remote role with occasional travel (about 4–6 trips per year), mostly to the Dallas-Fort Worth (DFW) area
- Team building, attendance at our annual kickoff each January, and other fun events
- Relaxed professional dress code
Company Overview