Note: The job is a remote job and is open to candidates in USA. Bonafide Health is part of a Women's Health portfolio focused on championing women's health and joy at every age. The Sales Associate supports healthcare provider engagement through customer outreach, appointment coordination, account management, commercial operations, digital engagement, customer success, analytics, and compliance activities.
Responsibilities
- Proactively contact healthcare provider offices to schedule in-person and virtual appointments for Hybrid Territory Business Managers
- Coordinate customer calendars and optimize representative schedules to maximize productive selling time
- Conduct professional outbound communications to introduce educational opportunities, webinars, and promotional programs
- Build positive relationships with office managers, nurses, medical assistants, and administrative staff
- Maintain accurate customer profiles within CRM
- Update provider contact information, account preferences, and engagement history
- Monitor customer activity and identify accounts requiring follow-up
- Assist with onboarding newly identified healthcare providers into the commercial call plan
- Coordinate sample requests, educational materials, and collateral fulfillment
- Track sample shipments and resolve fulfillment issues
- Support conference planning and logistics
- Prepare customer lists and appointment schedules
- Assist Sales Executives with pre-call planning
- Partner with Hybrid Sales Executives to execute regional business plans
- Identify opportunities to improve provider engagement
- Assist with customer segmentation and territory prioritization
- Support execution of marketing campaigns and customer outreach initiatives
- Coordinate virtual detailing appointments using approved technology platforms
- Assist providers with webinar registrations and educational events
- Follow up with providers after virtual programs to gather feedback and schedule future engagement
- Support digital campaign execution through outbound communications
- Serve as a trusted point of contact for healthcare provider offices
- Resolve routine customer questions and coordinate appropriate internal resources
- Ensure timely follow-up on customer requests
- Deliver a high-quality customer experience through proactive communication
- Maintain CRM accuracy and serve as a trusted point of contact for healthcare provider offices
- Resolve routine customer questions and coordinate appropriate internal resources
- Ensure timely follow-up on customer requests
- Deliver a high-quality customer experience through proactive communication
- Documentation
- Generate reports to support territory planning
- Track appointment activity, customer engagement, and operational metrics
- Identify trends that improve regional productivity
- Conduct all activities in accordance with Bonafide policies and applicable legal, regulatory, and compliance requirements
- Maintain accurate documentation of customer interactions
Skills
- 2–5 years of experience in pharmaceutical sales support, inside sales, healthcare customer service, medical office management, or commercial operations
- Excellent verbal and written communication skills
- Strong organizational and project management skills
- Experience working with CRM platforms (Salesforce, Veeva, Microsoft, etc.)
- Proficiency in Microsoft Office Suite
- Comfortable working with virtual meeting platforms (Microsoft Teams, Zoom)
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Strong customer service orientation
- Bachelor's degree preferred
Benefits
- Opportunity to grow, learn from industry pioneers, and develop your career aspirations
- Development and learning opportunities through investment in team development
- Annual performance bonus
- Medical benefits
- Dental benefits
- Vision benefits
- 401K match
- Other wellness benefits
- Recognition program
- Support for employee health, well-being, and peace of mind
- Hybrid work arrangement
Company Overview