Note: The job is a remote job and is open to candidates in USA. Gusto is on a mission to grow the small business economy by handling essential services like payroll and HR. The Sales Associate will help small business customers choose Gusto through various communication channels, providing guidance and support during their onboarding process.
Responsibilities
- Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
- Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked
- Be a Trusted Advisor: Help customers select Gusto as a payroll platform
- Support Onboarding: Guide customers through account setup and initial onboarding
- Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction
- Master Advisory Selling: Exercise and refine solutions selling skills for small businesses
- Grow at Gusto: Participate in community and career development opportunities
- Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next
Skills
- 1 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs
- A commitment to customer empathy and ethical business practices
- Passion to achieve goals and improve your craft
- Excellent communication skills both via phone and email/chat
- Motivated by challenge and adaptable to change
- Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes
Benefits
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
- Offer amounts are determined by role, level, and location.
- Learn more about our Total Rewards philosophy.
- Participate in community and career development opportunities.
- Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Company Overview
Company H1B Sponsorship