Note: The job is a remote job and is open to candidates in USA. VBeyond Corporation is seeking an RPA Support & Operations Analyst to support robotic process automation solutions in a production environment. The role focuses on monitoring bot operations, troubleshooting incidents, validating outputs, communicating with stakeholders, and identifying continuous improvement opportunities.
Responsibilities
- Monitor RPA bot executions and ensure successful completion of scheduled processes
- Perform break/fix code changes and support routine bot maintenance activities
- Review process documentation, knowledge transfer materials, and training videos to gain a thorough understanding of supported automations
- Validate bot configurations and ensure all prerequisite activities are completed before execution
- Verify and validate process outputs before communicating results to business stakeholders
- Identify, analyse, and resolve production incidents with a focus on root cause identification and preventive actions
- Maintain operational stability and adherence to established support procedures
- Investigate bot failures, system exceptions, and process deviations
- Perform detailed troubleshooting to determine root causes rather than only reporting issues
- Develop and recommend corrective and preventive actions
- Escalate complex incidents appropriately while providing relevant diagnostic findings
- Document issues, resolutions, and lessons learned to improve support effectiveness
- Provide timely and proactive communication regarding incidents, outages, and service requests
- Respond to business queries within agreed service levels
- Clearly communicate root causes, impacts, and next steps in a concise, business-friendly manner
- Ensure stakeholder requests are tracked and followed through to completion
- Build strong working relationships with business users and process owners
- Actively participate in daily stand-ups, support reviews, and team meetings
- Communicate work progress, challenges, and risks proactively
- Seek guidance and support when blocked on issues or technical challenges
- Ensure timely updates are provided when unable to attend team meetings
- Take ownership of assigned work and collaborate effectively with cross-functional teams
- Demonstrate ownership in identifying solutions and resolving operational issues
- Research and provide procedural guidance or SOPs for common support requests
- Leverage available tools, knowledge bases, and AI-assisted resources to improve support effectiveness
- Identify automation, process improvement, and operational efficiency opportunities
- Contribute to knowledge management and process documentation
Skills
- Robotic Process Automation (RPA) Support
- RPA Bot Monitoring & Operations
- Incident Management & Troubleshooting
- Root Cause Analysis (RCA)
- Production Support
- Process Validation & Quality Checks
- UiPath / Automation Anywhere / Blue Prism (any RPA platform)
- SQL and Data Validation
- Process Documentation and Knowledge Management
- ServiceNow or ITSM Tools
- Stakeholder Communication
- Business Process Analysis
- Strong ownership and accountability
- Excellent verbal and written communication
- Proactive problem-solving mindset
- Attention to detail and diligence
- Ability to work independently with minimal supervision
- Strong collaboration and teamwork skills
- Customer-focused approach
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline
- 3-7 years of experience in RPA Support, Application Support, or Automation Operations
- Experience supporting business-critical automation solutions in a production environment
- Change management
- Major incident management
- Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation)
- ServiceNow ITSM
- Experience in enterprise automation support environments
- Exposure to SAP-integrated automated processes
- Experience creating SOPs, knowledge articles, and operational runbooks
- Familiarity with monitoring tools, ticketing systems, and service management processes
- Cloud Application Testing
- RPA - Microsoft Power Automate
Benefits
- Remote work arrangement
Company Overview