Note: The job is a remote job and is open to candidates in USA. Boulevard provides a client experience platform for appointment-based self-care businesses with integrated payments processing. The Risk Analyst II reviews merchant applications and transactions for risk and compliance, supports payment-related customer escalations, and recommends improvements to underwriting and risk processes.
Responsibilities
- Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules
- Review and analyze flagged transactions and other alerts,making well-reasoned recommendations around compliance with payments processing standards
- Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed
- Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits
- Manage inquiries and requests from customers, partners, and internal teams
- Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters
Skills
- High School Diploma minimum
- 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management
- Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
- Familiarity with merchant processing platforms and applications
- Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
- Awareness of PCI compliance
- Ability to read and understand credit card processing statements
- Strong analytical skills, attention to detail, and research capabilities
- Able to research and make decisions on complex merchant-related issues then relay findings
- Comfortable reaching out to customers directly via email or phone calls to review merchant application details
- Autonomous work ethic, comfortable in a digitally connected environment
- Bachelor's degree
- Experience with SQL, Tableau or Sigma
Benefits
- Performance bonus eligibility
- Equity participation for all full-time employees
- Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
- An annual $1,200 HSA employer contribution for eligible plans
- 100% covered dental, vision, life, and disability insurance
- 12 weeks of fully paid U.S. parental leave supporting all new parents equally
- Flexible paid time off, plus 10 U.S. company holidays
- Fully remote work
- $200 home office setup allowance
- $50 monthly WFH reimbursement
- $200 quarterly Boulevard Bucks
- One Medical membership
- Employee Assistant Program
Company Overview