Note: The job is a remote job and is open to candidates in USA. UpGuard is replacing manual security bottlenecks with AI-driven precision through its Cyber Risk Posture Management platform. The Revenue Systems Analyst will administer and improve the go-to-market technology stack, enforce data-layer access controls, build process automation, and partner on CRM, CPQ/billing, and customer success systems architecture.
Responsibilities
- Administer and improve our GTM stack — day-to-day ownership of our GTM tools: users, objects, fields, workflows, automations, integrations, validation logic, and data hygiene
- Own access and security at the data layer. Design and enforce granular, field- and property-level access controls using profiles, permission sets, and field-level security — not the UI. As we lean into AI agents and API-driven bulk actions, you'll make sure automated processes respect each user's permission scope at the data layer, where it actually counts
- Build automation that enforces process — deal-stage gates, handoffs, territory and eligibility logic, and the workflow actions that keep our sales process clean
- Partner on architecture. Work directly with the Rev Ops team on how our CRM, CPQ/billing, and CS systems integrate — and increasingly drive those decisions yourself as you ramp
- Work across systems, not just the CRM. Pick up projects in adjacent tools (sales engagement, CS platforms, enrichment, etc.) and apply the same systems thinking regardless of vendor
- Document what you build — clear SOPs and process documentation for the systems you own
Skills
- 1–3 years hands-on building and maintaining an object-oriented CRM system. Salesforce and HubSpot experience is ideal, but strong object-model fluency in a comparable system is what matters most
- A genuine point of view on CRM architecture. You can articulate •why• a design choice matters — object relationships, permission models, automation patterns — not just execute a ticket
- You execute reliably against written instruction and know when to raise a hand with a better idea
- Deep comfort with the permission model — profiles, permission sets, field-level security, and teams/roles. You understand that the UI is not a security boundary and that API/agent actions run with the authenticated user's permissions
- A general systems mindset. You'd be comfortable — not lost — if we handed you a Sales Engagement or Customer Success project instead of a Salesforce one
- An intermediate AI / Claude-specific mindset — you've used LLM tooling meaningfully and think about where agents fit into an ops workflow
- For applications to positions in the United States, please note, at this time, we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC
- At this time, we cannot support candidates requiring visa sponsorship or relocation
- Salesforce Administrator certification (or a clear path to it) is a strong plus; HubSpot CRM experience is a strong plus
- Comfort with API-based actions and concepts — REST/CRUD, auth, batching, and the idea of code-driven workflow actions
- Exposure to CPQ/billing tooling, custom code actions, or CRM API integration work
- Experience supporting a fast-moving SDR/AE org
Benefits
- This role is designed to grow into system ownership. You'll start deep in the systems themselves and take on increasing responsibility for architecture and cross-system design as you demonstrate judgment — with a clear runway toward senior systems ownership on the Revenue Systems team.
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
- WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
- $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
- Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carer’s leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: All team members will be provided with top-spec laptops for their role
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Company Overview