Note: The job is a remote job and is open to candidates in USA. Gemini Legal is hiring a Revenue Operations Systems Manager to manage, optimize, and scale its revenue technology stack. The role owns system user experience and vendor relationships, supports revenue lifecycle automation and data governance, and partners with cross-functional teams to improve workflows and reporting.
Responsibilities
- Act as the internal Product Owner for Salesforce, translating business needs into user stories, process maps, and clear acceptance criteria for the Salesforce Administrator
- Own and optimize the end-to-end revenue lifecycle, optimizing data flow and automation from marketing acquisition to customer billing
- Manage the configuration, vendor relationships, and strategic roadmaps for the revenue technology stack, including Salesforce, Marketo, Stripe, and Cvent/iCapture
- Oversee inbound data pipelines via Fivetran to ingest product-usage and customer-intent metrics into Salesforce, empowering sales/mktg team members
- Partner with cross-functional leadership (Sales, Marketing, Client Support, Finance) to identify operational bottlenecks and design scalable system workflows
- Manage contract renewals and coordinate with external customer success managers (CSMs) for all owned software platforms
- Monitor upcoming feature releases from software vendors and evaluate how new functionalities can be leveraged to benefit the organization
- Establish and enforce data governance and hygiene standards across all revenue systems to ensure accurate reporting
- Coordinate and execute major revenue system deployments and integrations
- Collaborate closely with the Business Intelligence team to ensure data alignment between revenue operations and data warehouse
- Design and deliver internal enablement programs, documentation, and training materials to drive tool adoption across revenue teams
- Monitor system health, API limits, and integration syncs across the tech stack, proactively troubleshooting data discrepancies
- Other duties as assigned
Skills
- BA/BS in Business Administration, Management Information Systems, Finance, or a related field required
- 5+ years of progressive experience in revenue operations, sales operations, or business systems management required
- 2+ years of experience managing projects, guiding technical execution (e.g., working with developers/administrators), or mentoring team members required
- Salesforce Certified Administrator certification required
- Advanced time management and organizational skills
- Strong verbal and written communication skills, with a proven ability to translate complex technical concepts into clear business requirements
- Presentation and public speaking skills for leading internal training sessions and stakeholder alignment meetings
- Ability to handle a high volume of work and function in a fast-paced environment, on deadline
- Self-motivated and directed, with keen attention to detail
- Strong analytical mindset with a foundational understanding of SaaS business metrics
- Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
- Extensive experience with Salesforce and Marketo
- Experience with Stripe
- Experience with Cvent or a related event management software
- Experience with Fivetran, Salesforce Data Cloud, or similar ETL software
- Experience working in an office setting
- Exceptional teamwork
- Marketo Certified Expert certification preferred
Benefits
- Remote - Must reside in CA
- Comprehensive medical, dental, and vision coverage
- Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
- 401(k) plan with company match
- Tuition reimbursement program
- Employee Assistance Program and legal assistance benefit
- Company-paid annual charitable donation in your name
- Employee recognition program
Company Overview