Note: The job is a remote job and is open to candidates in USA. Alpine Intel is a leader in the property insurance intelligence industry, seeking a Resolutions Consultant to join their team in Charlotte, NC. The role involves using technical knowledge to defend and explain reports used by insurance carriers to settle complex claims, while also providing excellent customer service and resolving escalations.
Responsibilities
- Interface with insurance adjusters to educate and provide a clear understanding of our report breakdown and defend the technical findings from the assessment
- Investigate and resolve end-user customer service escalations
- Communicate with technicians to interpret and explain damage assessments to third parties
- Examine technician documentation for accuracy and completeness
- Maintain insurance adjuster relationships and satisfaction to preserve clientele
- Perform other duties as assigned
Skills
- You have at least 3 years of experience in a customer service and/or escalations role
- You have an outstanding customer service demeanor and are experienced in back-end sales
- You are experienced in presenting and educating clients on technical concepts
- You have a proven understanding of mechanical and technical functions
- You have a knack for negotiation
- You are ambitious and looking to grow yourself as a professional while growing alongside our company
- You are motivated to expand your knowledge base and love to research on your own
- You have practice in maintaining a positive attitude in customer service roles
- You have demonstrated being detailed and efficient in multitasking in a fast-paced environment
- You pay close attention to detail
- You set a standard for yourself in being punctual for your scheduled shift
- You are coachable and open to feedback
- You are ready to be a sponge to information, learn, and execute
- You are not afraid to handle frustrated callers with grace
- You adapt quickly and smoothly to process changes and platform updates
- Your pride yourself on your reliability, follow through, and teamwork
- You are able to pass a federal and criminal background check
- You are authorized to work in the United States and do not require work authorization sponsorship by Alpine Intel for this position now or in the future
Benefits
- Remote Schedule
- Competitive Compensation Package
- Bonus Opportunity
- Career Growth
- A Diverse & Positive Work Environment
- Professional Development
- Employee Referral Bonus
- Medical, Vision, and Dental Insurance Coverage
- 401K with Match
- HSA and HRA (Employer contributions)
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short-Term and Long-Term Disability
- Tuition Reimbursement
- Paid Time Off and Holidays
Company Overview