Note: The job is a remote job and is open to candidates in USA. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. As a Resident Engineer, you will deliver both reactive and proactive technical support to ensure customer satisfaction and loyalty, while also engaging in various network design and implementation tasks.
Responsibilities
- To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs
- To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable
- To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate
- Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues
- To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution
- To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer
- To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- To train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products
- To assist the Customer in developing Network Operating and Equipment Operating Procedures
- Support the production environment of Juniper products within the Customer infrastructure
- Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer Juniper Business Use Only
- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network
- The RE will be expected to develop secondary skills in other products in the Juniper product portfolio
Skills
- Experience with MIST design and/or deployment of routing and switching products within the Customer infrastructure
- Mist Wireless assurance experience
- Working knowledge to support use of the Mist API/Web UI
- Experience in Juniper Campus Fabric Designs using Mist
- Apstra experience
- Experience in Juniper Campus Fabric Designs using Mist
- Minimum 5 years of design, implementation, and operational experience in large-scale IP networks
- JUNOS CLI experience
- Must have large-scale experience with QFX, EX, PTX switching and routing
- Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience
- Experience with core routing BGP (eBGP and iBGP) and OSPF protocols
- Background in automation with Ansible, YAML, and Juniper PyEZ
- Experience writing automation scripts in Python
- Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences
- Ability to refine and translate complex requirements and execute best practice solutions
- Assisted with major network upgrades, maintenance windows, and changes in the customer network
- Strong customer interface and presentation skills
- Other tasks and duties as needed to support the customer and/or business
- Technical Certifications: JNCIS‑MistAI,Wireless, JNCIP‑MistAI
- Ensure certifications are supported by demonstrable hands-on, practical operational experience with Mist access points (APs), Marvis AI, edge devices, and the Mist web-based UI, reflecting real-world deployment, configuration, and troubleshooting capabilities
- The preparation of Juniper equipment configurations and validation of configurations for new installations, changes within the network, software upgrades etc
- Development and maintenance of fault diagnosis procedures to support effective fault resolution
- Development and maintenance of network operational support procedures related to the Juniper products
- Assessing the health of a network based on Juniper products
- Network related testing to ensure that the Juniper products operate correctly
- Implementation, integration & migration planning
- Validation and upgrade testing of the Juniper products
- Troubleshooting of network issues
- Working knowledge to support use of the Mist API/Web UI
- Basic automation knowledge encompassing YAML and JSON templates plus Juniper PyEZ
- Ongoing, informal, knowledge transfer related to Juniper products
- Assisting JTAC with open JTAC cases
- Submission of problem reports acting as a technical liaison with Juniper Customer Service and Engineering groups
Benefits
- Comprehensive suite of benefits that supports their physical, financial and emotional wellbeing (Health & Wellbeing)
- Specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division (Personal & Professional Development)
- Flexibility to manage your work and personal needs (Unconditional Inclusion)
- Role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
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