Note: The job is a remote job and is open to candidates in USA. PeakMade Real Estate is seeking a Resident Accounts Manager to oversee the day-to-day operations and financial functions of a portfolio of properties. The role focuses on rent collection, delinquency management, scheduled billing, resident account support, and communication of property financial performance.
Responsibilities
- Collecting and posting rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly
- Execute collections strategies to keep delinquency below 1%
- Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third party collections partner
- Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available
- Manage LEAP (or comparable guarantor waiver) accounts; file claims in a timely manner and track payment from the vendor
- Complete pre-close and AME checklists
- Complete monthly damage liability waiver insurance reconciliation
- Post all charges for quarterly inspections and move-out
- Complete timely Final Move Out statements and quarterly notices
- Work closely with collections agency(s)
- Participate in recurring meetings with Regional and Property Managers, as needed, to communicate financial performance of each property in portfolio
- Assist with customer care issues related to resident accounts
Skills
- Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
- Proficient in Entrata
- Proficient in Microsoft Office Suite of Applications
- Communication skills that foster an environment of connection and belonging, teamwork and productivity
- Ability to create a respectful sense of urgency with rent collections
- Impeccable attention to detail and strong organization skills
- Experience in collecting delinquent rent and post move out charges
- Excellent written and verbal communication skills, including grammar and punctuation
- Above average negotiating skills
- Ability to handle customer issues to completion
- A high school diploma or equivalent
Benefits
- Remote position with virtual communication
Company Overview