Note: The job is a remote job and is open to candidates in USA. Vertisystem is seeking an experienced Research Project Manager to support a global research operations and participant engagement team. The role focuses on coordinating research programs, implementing operational systems, improving processes, managing vendors and budgets, and resolving operational challenges across cross-functional teams.
Responsibilities
- Support multiple research programs with operational, administrative, reporting, and project coordination activities
- Support participant recruitment operations across multiple workflows and processes
- Coordinate change management activities, including training schedules, tooling updates, process documentation, and team resources
- Maintain sandbox environments used for testing and training purposes
- Identify opportunities and gaps within recruiting tools and operational processes and develop strategies for improvement
- Track project progress, provide regular updates, and triage and manage tooling bug reports
- Participate in project and cross-functional meetings as needed
- Collect, validate, and maintain team-wide metrics and operational data
- Manage purchase orders, budget-related activities, and fiscal planning support
- Manage relationships with external vendors, including fund transfers, payments, platform feature requests, and technical issue escalations
- Partner with internal stakeholders on budget and fiscal planning activities
- Prepare and validate monthly participant compensation and spend reports, including reconciliation across multiple platforms
- Provide additional project and operational support as needed
Skills
- • 5+ years of experience in project management, program operations, research operations , or a similar capacity
- • Prior experience supporting UX Research, User Research, Research Operations, or Design Operations
- • Strong verbal and written communication skills
- • Excellent organizational and time-management skills with exceptional attention to detail
- • Ability to manage multiple projects, competing priorities, and shifting deadlines in a fast-paced environment
- • Demonstrated ability to identify process gaps, develop solutions, and drive improvements
- • Strong problem-solving skills with a proactive and resourceful approach
- • Ability to work effectively with cross-functional teams and stakeholders across different time zones
- • Proficiency with Microsoft Office and Google Workspace, including spreadsheets, calendars, presentations, and word-processing tools
- • 5+ years of Project Management / Program Operations experience
- • Experience with UX Research, Research Operations, or Design Operations
- • Strong project coordination, organization, and communication skills
- • Experience managing multiple stakeholders, timelines, and competing priorities
- • Strong problem-solving and process improvement abilities
- • Experience working in the technology industry
- • Experience with research management or participant recruitment platforms
- • Familiarity with tools such as Rally or similar research/recruitment management platforms
- • Background in UX Research, Human-Centered Design, Research Operations, or Design Operations
- • Experience working with external vendors, operational budgets, purchase orders, and financial reporting
- • Experience supporting global or distributed teams
Company Overview
Company H1B Sponsorship