Note: The job is a remote job and is open to candidates in USA. US Tech Solutions is a global staff augmentation firm providing talent-on-demand and workforce solutions. The Participant Engagement team within Global Research Operations is seeking a Research Program Manager to implement operational systems, coordinate teams and stakeholders, and resolve operational challenges. The role supports participant recruitment, change management, reporting, vendor relationships, budgeting, and research operations in a fast-paced environment.
Responsibilities
- Your primary responsibilities will be partnering with a team of program managers in executing core operational processes for the team including, but not limited to:
- Supporting multiple programs with operational, administrative and reporting activities
- Supporting participant recruitment operations across various workflows
- Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
- Maintaining sandbox environments for testing and training
- Proactively identify opportunities and gaps within our recruiting tools and processes, and develop strategies to address them
- Providing consistent progress updates to the team, including triaging and managing tooling bug reports
- Participating in project meetings as necessary
- Team-wide metrics data collection and validation
- Managing purchase orders and supporting budget logistics
- Additional ad hoc project support as needed
- Managing relationships with external vendors including monitoring fund transfers and payments, coordinating platform feature requests, and escalating technical issues
- Partnering with internal stakeholders on fiscal planning activities
- Producing and validating monthly participant compensation and spend reports, including reconciling figures across platforms
Skills
- 5+ years of experience working in a similar capacity
- Prior experience working with User Experience Research or Design Operations
- Detail-oriented with a commitment to accuracy and quality
- Excellent verbal and written communication and organization skills
- Ability to multi-task and manage competing priorities in a fast-paced environment
- Track record of being detail-oriented, willing to wear multiple hats, demonstrating creativity, identifying areas for improvement and delivering results in a highly organized manner
- Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills
- Proficient in MS Office and Google Workspace tools (spreadsheets, calendaring, presentation, word processing)
- Experience in the technology industry
- Proficiency with research management tools and platforms
- Background in user experience (UX) research or human-centered design
Benefits
- Full-time US-remote contract position
Company Overview
Company H1B Sponsorship