Note: The job is a remote job and is open to candidates in USA. Gallagher is a global organization that helps clients navigate complexity and supports businesses, communities, and individuals. The Customer Service Representative provides telephone and written customer service to existing clients, assesses customer needs, researches issues, and processes documentation to ensure successful resolutions.
Responsibilities
- Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures
Skills
- Required: High school diploma and a minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- Good verbal communication skills
- Maintains a high level of professionalism with clients and establishes a positive rapport with every caller
- Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
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