Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leader in IT and business services, focusing on outsourcing and automation. They are seeking a Representative II-Medicare to support Medicare members and providers by processing coverage-related requests through phone and fax channels, ensuring compliance with Medicare guidelines and quality standards.
Responsibilities
- Support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels
- Demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment
- Perform accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards
- Work through a combination of inbound and outbound phone interactions and fax-based casework
- Work mandatory overtime or extended workweeks when required
- Sit for extended periods at a computer workstation
- Type and use a mouse throughout the duration of the shift
Skills
- Strong attention to detail
- Professional verbal and written communication skills
- Ability to problem-solve in a highly regulated, fast-paced environment
- Flexibility to work shifts between 7:00am - 8:00pm CST (Monday-Friday) and rotating weekend or holiday coverage as required by business needs
- Regular and predictable attendance
- Ability to work mandatory overtime or extended workweeks when required
- Ability to sit for extended periods at a computer workstation
- Ability to type and use a mouse throughout the duration of the shift
- Reliable high-speed internet with ability to hard-wire into company equipment (NO wireless connection, NO hotspots)
- Dedicated, secure, and quiet home workspace required
Benefits
- Company benefits that will depend on the nature of the role offered
- Medical, dental, and vision insurance
- Flexible spending or health savings account
- Life, and AD&D insurance
- Short-and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
Company Overview
Company H1B Sponsorship