Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a healthcare services and products company, and they are seeking a Representative II for Customer Service Operations. The role involves providing customer support, resolving order issues, and maintaining quality assurance metrics in a fast-paced environment.
Responsibilities
- Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution
- Offers professional and timely service as a representative of Cardinal Health at-Home
- Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Provides problem resolution for order issues in a timely manner
- Must be able to multitask in a fast-paced environment
- Maintain standard Quality Assurance Metrics monthly
- Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities
- Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance
- Must maintain a distraction free workspace
Skills
- Prior computer experience using Microsoft Office systems required
- Team-oriented mindset
- Demonstrate a passion for healthcare
- Strong organizational skills and attention to detail
- High School diploma, GED or equivalent, or equivalent work experience, preferred
- 2-4 years' experience in Customer Service preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview
Company H1B Sponsorship