Note: The job is a remote job and is open to candidates in USA. Hertz is a global vehicle rental company operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands. Hertz is seeking a Replacement Accounts Representative to serve as a liaison between Hertz and fleet companies, manage accounts, support rental operations, and help increase revenue and market share.
Responsibilities
- Develop a thorough understanding of rental and fleet operating systems
- Support Fleet Account Managers by applying critical thinking and problem-solving skills to daily operations and customer needs
- Enhance training and facilitation skills by regularly conducting new-hire training sessions for Fleet Accounts
- Collaborate with a diverse team dedicated to delivering premier service to both internal and external customers
- Support Fleet partners throughout the rental lifecycle, from reservation creation through invoicing
- Learn to develop and implement process improvements that streamline tasks and increase operational efficiency
- Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations
Skills
- High school diploma or equivalent required
- Passion for customer service
- Well-developed communication skills
- Excellent organizational skills
- Demonstrated ability to work effectively both independently and within a team environment
- Strong management-level decision-making skills
- Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word
- Critical thinker with strong analytical abilities
- Solution-oriented, leveraging both analytical and customer service skill sets
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Strong ability to influence and drive results
- Flexible and adaptable, with the ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results-driven with the ability to make sound decisions and solve problems
- Ability to work with minimal supervision in a goal-oriented environment
- Ability to see the big picture while leveraging critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Bachelor's degree preferred
- Hertz Local Edition (HLE) and Hertz systems experience preferred
Benefits
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Remote work arrangement
Company Overview
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