Note: The job is a remote job and is open to candidates in USA. MMS is a data-focused clinical research organization supporting pharmaceutical, biotech, and medical device industries with clinical trial data and regulatory submission solutions. The REMS Operations & Implementation Lead serves as a liaison between business stakeholders, sponsors, and IT teams to gather requirements, coordinate projects, and deliver compliant REMS websites and technology solutions. The role also supports validation, user acceptance testing, stakeholder communication, and regulatory implementation activities.
Responsibilities
- Partner with clients and internal stakeholders to gather, document, and validate business requirements for REMS programs and related technology solutions
- Analyze client needs and translate them into clear, actionable business requirements for IT development teams
- Develop and maintain requirement documents, user stories, process flows, use cases, and functional specifications
- Facilitate requirements review sessions and obtain approval for project deliverables
- Identify gaps, risks, and opportunities for process improvement within REMS-related systems and workflows
- Coordinate multiple concurrent projects and initiatives involving IT, compliance, operations, and business stakeholders
- Collaborate with project managers, developers, quality assurance teams, and business owners to ensure project milestones and deliverables are met
- Track project risks, issues, and dependencies, escalating concerns as appropriate
- Support user acceptance testing (UAT) activities and ensure solutions meet business and compliance requirements prior to deployment
- Partner with IT teams to deliver REMS websites and technology solutions that meet regulatory, client, and organizational requirements
- Ensure implemented solutions align with compliance standards, business objectives, and established quality expectations
- Participate in validation and change management processes to support compliant system implementations
- Monitor system enhancements and website updates for regulatory and business impacts
- Serve as the primary point of contact between business teams, IT, compliance, and operational stakeholders
- Build strong working relationships across internal departments to facilitate effective communication and project execution
- Lead meetings and requirement gathering sessions with diverse stakeholder groups
- Communicate project status, requirement changes, and implementation of updates to stakeholders at all levels
Skills
- Experience gathering and documenting business requirements and translating them into technical requirements
- Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Ability to effectively interact with clients, IT teams, and cross-functional business partners
- Strong analytical, problem-solving, and critical-thinking skills
- Experience working in REMS, pharmaceutical, healthcare, or life sciences environments
- Knowledge of software development lifecycle (SDLC) methodologies
- Familiarity with website implementation projects
- Knowledge of regulatory and compliance requirements within the healthcare or pharmaceutical industry
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