Note: The job is a remote job and is open to candidates in USA. Sigma Systems, Inc. is hiring a Senior Epic Systems Analyst for a remote contract-to-hire opportunity supporting healthcare applications. The role focuses on analyzing requirements, designing and configuring Epic Payer Platform solutions, implementing and testing changes, optimizing workflows, resolving complex issues, and supporting enterprise-level projects and end users.
Responsibilities
- Conduct business and systems analysis to understand business needs and define system requirements
- Gather, analyze, and document functional and technical requirements
- Document existing and future-state workflows and processes
- Work closely with users and stakeholders to translate business needs into effective Epic solutions
- Design, build, test, implement, and support Epic Payer Platform applications
- Configure Epic environments to support standardized and comprehensive workflows
- Participate in system implementations, enhancements, upgrades, and ongoing application support
- Evaluate new Epic functionality and technologies and recommend improvements
- Analyze current workflows and identify opportunities for optimization
- Evaluate the user experience and recommend enterprise-level solutions
- Develop and maintain workflow documentation
- Identify opportunities to improve efficiency, standardization, and system usability
- Partner with end users to identify, investigate, and resolve complex system issues
- Perform root cause analysis and develop sustainable solutions
- Troubleshoot application and workflow problems
- Provide ongoing application/environment support and maintenance
- Configure approved changes within Epic environments
- Maintain application functionality and standardized workflows
- Research new functionality and assess potential impacts on existing processes
- Recommend approaches that improve current practices and support organizational objectives
- Independently contribute to and manage medium- to large-scale Epic projects
- Coordinate project activities and deliverables
- Communicate project status, risks, issues, and timelines to stakeholders
- Work collaboratively with technical teams, business users, and healthcare stakeholders
- Independently identify opportunities for process improvement
- Apply critical thinking and analytical skills to complex assignments
- Visualize, articulate, and solve complex business and technical problems
- Support continuous improvement of Epic applications and healthcare workflows
Skills
- **Bachelor's degree** required
- **5–7+ years of systems administration/application experience** within one or more Epic modules
- **Epic Application Certification or Accreditation** required
- Experience with system analysis, design, configuration, testing, implementation, and support
- Strong analytical and critical-thinking skills
- Excellent problem-solving and root-cause-analysis capabilities
- Strong customer service and end-user support skills
- Excellent written and verbal communication skills
- Strong interpersonal and collaboration skills
- Excellent organizational and prioritization abilities
- Knowledge of project management principles
- Ability to work independently on complex assignments
- Bachelor's degree in **Computer Science, Information Systems, Healthcare, or a related field**
- **5+ years of healthcare industry experience**, preferably within the insurance/payer environment, may be considered in lieu of a degree
- Epic certification in one or more **Payer Platform modules**, such as: + Epic Payer Platform Core + Epic Payer Platform Member Experience + Epic Tapestry
- **5+ years of experience implementing and supporting Epic Payer Platform solutions** in a healthcare environment
- Experience working with healthcare insurance/payer workflows is highly desirable
- Experience supporting enterprise-level Epic implementations and optimization initiatives
Benefits
- 100% remote position
- Long-term 12-month contract
- Contract-to-Hire opportunity
- Monday–Friday, normal business hours
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