Note: The job is a remote job and is open to candidates in USA. Murtech Staffing & Solutions is seeking professional and empathetic Customer Service Representatives to support healthcare members and providers in a high-volume call center environment. The role handles inbound inquiries about claims, eligibility, benefits, and related healthcare information while providing accurate, professional, and compassionate service.
Responsibilities
- Receive inbound calls from both members and healthcare providers
- Assist callers with questions regarding claims status, eligibility, benefits, and related healthcare information
- Navigate multiple computer systems while actively assisting callers
- Provide professional, accurate, and empathetic customer service
- Effectively manage and guide conversations while maintaining a positive caller experience
- Adapt quickly to changing information, procedures, and priorities
- Utilize the Avaya phone system ; training will be provided
Skills
- Must reside within a 45-minute commute from the office
- High school diploma or GED required
- Previous customer service experience required
- Strong computer skills and ability to navigate multiple systems
- Excellent verbal communication and active listening skills
- Ability to demonstrate empathy while maintaining control of the conversation
- Professional, dependable, and comfortable working in a high-volume environment
- Candidates must be available to work any shift between 8:00 AM and 8:00 PM and must be open to working the 11:30 AM–8:00 PM daily shift
- Call center experience strongly preferred
- Health insurance or healthcare call center experience is a plus
- Bilingual Spanish-speaking candidates are strongly encouraged to apply
Benefits
- Remote / Work From Home
- Training will be provided
Company Overview