Note: The job is a remote job and is open to candidates in USA. OPOC.us is seeking a dynamic, results-driven Sales Development Representative Remote Team Leader. The role leads, coaches, and develops a remote SDR team while managing performance, optimizing call center operations, supporting training, and driving customer engagement and sales results.
Responsibilities
- Lead, manage, and mentor a team of 10-15 SDRs to meet performance goals and KPIs
- Conduct daily team briefings, motivational huddles, and one-on-one performance reviews
- Create a culture of accountability, enthusiasm, and continuous improvement
- Monitor real-time call activity and campaign progress using Salesforce (or other CRM tools) and dialer tools
- Analyze performance metrics, generate actionable insights, and implement strategies to optimize results
- Manage scheduling, call routing, and workload balancing for maximum efficiency
- Enhance and implement “best in class” onboarding training and continuous skill development programs
- Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance
- Conduct regular quality assurance reviews and coach team members to elevate performance
- Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts
- Use data to identify high and low performers and implement individualized action plans
- Partner with Talent Acquisition Team for recruiting, interviewing and retaining top talent
Skills
- Minimum 2 years' experience managing a remote high performing Sales Development Representatives, Outbound Call Associates, or related
- Proven track record of meeting and exceeding team sales targets
- Energetic and passionate about driving results and developing people
- Exceptional leadership, motivational, and interpersonal skills
- Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices
- Excellent communication, coaching, and conflict resolution skills
- Process-oriented with a focus on efficiency, quality, and consistency
- Tech-savvy and comfortable with data-driven decision-making
- Ability to thrive in a fast-paced, metrics-driven environment
- Experience leading/executing B2B sales, lead generation, or customer retention campaigns is highly desired
- Bachelor's degree preferred
Benefits
- This is a 100% remote, work from home position.
- 401(k) with Company matching
- Medical, Dental, and Vision Insurance
- Company paid Life Insurance
- 8 paid Holidays
- Paid Time Off (10 days in your first year)
- Company paid TelAssurance, an unlimited telemedicine provide
- Onsite gym and health coaching
- Substantial financial incentive
- Growth opportunities and career advancement based on employees’ efforts and achievements
Company Overview