Note: The job is a remote job and is open to candidates in USA. Kentro is a technology and business solutions company focused on advancing customer missions through innovation and collaboration. The Technical Writer will support the Department of Veterans Affairs ESOM program by documenting disaster recovery tabletop exercises, preparing exercise materials and reports, and translating technical discussions into clear communications for technical and leadership audiences.
Responsibilities
- Develop and maintain exercise plans, agendas, scenarios, participant guides, facilitator guides, evaluation forms, and briefing materials
- Review technical source material and prepare clear descriptions of application architecture, dependencies, recovery procedures, and exercise assumptions
- Attend planning meetings and tabletop sessions to capture decisions, actions, strengths, weaknesses, and unresolved questions
- Produce after-action reports and improvement plans that connect findings to exercise objectives and supporting evidence
- Prepare executive summaries, status reports, presentation materials, and other program communications
- Edit technical contributions for clarity, accuracy, consistency, grammar, and compliance with approved templates
- Maintain document version control, review comments, approval records, and the exercise document repository
- Coordinate fact checks and content reviews with engineers, analysts, application owners, and program leaders
- Protect sensitive technical, security, architecture, and recovery information
- Maintain reusable templates, terminology, style guidance, and document production procedures
Skills
- 5 years of relevant experience
- Experience producing technical reports, plans, procedures, meeting records, or after-action reports for complex IT programs
- Ability to understand technical discussions and explain them accurately to technical and leadership audiences
- Strong writing, editing, interviewing, research, and document management skills
- Proficiency with Microsoft Office 365, including styles, templates, comments, and revision workflows
- Ability to manage multiple documents, deadlines, reviewers, and approval cycles
- US Citizen or Lawful Permanent Resident (Green Card)
- Willing and able to obtain and maintain Public Trust Clearance
- Experience documenting disaster recovery, business continuity, cybersecurity, or emergency management exercises
- Familiarity with NIST SP 800-34, NIST SP 800-84, or comparable exercise documentation practices
- Experience preparing after-action reports, improvement plans, standard operating procedures, or executive briefings
- Relevant technical communication, project management, business continuity, or exercise certification
- Background supporting large federal, DoD, or public-sector IT environments
Benefits
- Remote work within the United States
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Education reimbursement for certifications, degrees, or professional development
- Flexibility to take a course, complete a certification, or pursue other professional growth and networking
- Company-funded virtual and in-person activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations
- Hosting and attendance at charity galas and events
Company Overview