Note: The job is a remote job and is open to candidates in USA. Amerit Fleet Solutions is hiring an Account Manager to manage customer accounts covered by fleet maintenance agreements and support customers’ long-term success. The role oversees account performance, reporting, customer communications, internal and client relationships, and opportunities for account growth.
Responsibilities
- Key contact and trusted advisor for account relationships, including all business partners within Amerit and our client
- Understand all relevant work orders and contract documents active between Amerit and client, and ensure the business is operating within the confines of all agreements
- Consistently track Segment KPIs and present results and trends
- Identify risk areas and present them to the General Manager
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress and forecasting account metrics and initiatives; daily/weekly/monthly/quarterly to internal and external stakeholders
- Assist with high severity requests or issue escalations as needed
- Support Amerit’s Fleet Managers
- Travel 20%
Skills
- Proven work experience as a national account manager or key account manager
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including the field, executive and C-level
- Proficient in MS Excel experience and MS Office to create and present reports
- Experience in processing billing, invoices, work orders and fleet repairs
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple account management projects at a time while paying strict attention to detail
- Excellent customer service skills
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Must be a self-starter and can work independently
- BA/BS degree in Business Administration or relevant field
- Preferably within an equipment fleet business
- Preferred experience with an industrial or manufacturing customer segment
- Fleet maintenance experience a plus
Benefits
- Bonus potential
- Remotely based position
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our providers
Company Overview