Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Phone Customer Service Agent to communicate directly with customers by telephone. The role involves answering questions, providing account and service assistance, resolving routine concerns, accurately recording call details, and escalating complex requests when necessary.
Responsibilities
- Answer inbound customer calls
- Understand and address customer needs
- Provide account and service information
- Resolve routine customer concerns
- Record call details accurately
- Follow established call handling procedures
- Escalate complex requests when necessary
Skills
- Strong verbal communication
- Professional phone etiquette
- Ability to multitask while using computer systems
- Strong listening and problem-solving skills
- Reliable home office environment
- Previous customer service experience preferred
Benefits
- Fully remote phone-based role
- Paid training
- Flexible schedule options
- Growth opportunities
- Professional development
Company Overview