Note: The job is a remote job and is open to candidates in USA. Qureos is seeking an analytical and strategically driven Operations & Process Optimization Specialist to join its Operations team. The role focuses on optimizing workflows, managing SOPs, developing automation solutions, coordinating cross-functional processes, monitoring operational data, and ensuring compliance with internal standards in a remote environment.
Responsibilities
- Workflow Optimization: Remotely map, audit, and optimize operational workflows for software delivery, client onboarding, and internal administration
- SOP Management: Develop, document, and maintain detailed Standard Operating Procedures (SOPs) within Microsoft SharePoint and process mapping libraries, ensuring they are easily adopted by our remote development and design teams
- Automation Solutions: Conceptualize and create automated solutions that translate our core values into modern, frictionless operations, enhancing our ability to deliver custom platforms rapidly
- Cross-Functional Collaboration: Virtually manage process calendars and cross-departmental workflows using Asana, Trello, and our internal collaboration suite. Ensure timely delivery of operational milestones for Development, Client Success, and Finance teams
- Data-Driven Decisions: Remotely monitor project throughput, administrative workflow efficiencies, and team capacity using Microsoft Dynamics 365 to support data-driven operational decisions
- Continuous Improvement: Recommend improvements in process engineering techniques, automation tools (Microsoft Power Automate), and industry trends to enhance operational throughput
- Compliance & Reporting: Ensure compliance with internal operational standards through remote auditing and process verification. Provide regular reports to senior management on process performance and optimization project status
Skills
- * Proven experience as a Process Optimization Specialist, Operations Analyst, or Operations Manager in a tech, SaaS, or consulting environment
- * Strong knowledge of process mapping principles, bottleneck identification, and workflow architecture (e.g., Lean, Six Sigma)
- * Mastery of Process Mapping software (Microsoft Visio, Lucidchart) and automation tools (Microsoft Power Automate) is required
- * Proficiency with project management and tracking tools such as Asana, Trello, and Microsoft Teams
- * Self-motivated and goal-oriented, with a keen eye for detail and strong organizational skills
- * Ability to thrive in a fast-paced, collaborative, and remote-friendly environment
- * Excellent problem-solving abilities and a methodical approach to business workflows
- * A degree in Business Administration, Operations Management, Industrial Engineering, or a related field preferred (or equivalent work experience)
Benefits
- This is a permanent role with flexible scheduling options (full-time or part-time).
- Bi-weekly payments are made via direct deposit.
- Health, Dental, and Vision Insurance.
- Flexible Spending Accounts (FSA) and a 401(k) Plan with a 7% Employer Match.
- Generous Vacation, Holidays, and Personal Days.
- Flexible Work Arrangements.
- Coverage for Internet and Equipment Costs.
- Overtime Compensation.
- Reimbursement for Training and Certifications.
- Gym Membership Reimbursement.
- An Employee Assistance Program.
- Travel Benefits.
- Financial Support for Relocation Expenses (if applicable).
Company Overview