Note: The job is a remote job and is open to candidates in USA. OPENLANE is a technology, data, and innovation company focused on making wholesale vehicle transactions easier through a digital marketplace. The Program Manager will own and grow a portfolio of enterprise dealership accounts by developing executive relationships, translating data into actionable strategies, automating workflows, and leading cross-functional program rollouts.
Responsibilities
- Drive Account Growth: Manage and expand a portfolio of enterprise dealer groups, consistently tracking toward and exceeding target goals through proactive outreach and strategic account planning
- Execute Executive Frameworks: Deploy structured enterprise outreach initiatives to expand executive-level engagement and drive platform adoption across major dealership groups
- Translate Data into Strategy: Utilize DOMO dashboards and advanced Excel/Sheets reporting to track performance, validate data accuracy, and present customized market insights directly to dealer decision-makers
- Automate & Scale Workflows: Identify opportunities to automate recurring customer reporting, transitioning accounts away from manual touchpoints to maximize your daily selling capacity
- Manage End-to-End Program Rollouts: Drive complex program deployments, ensuring seamless cross-functional alignment across field partners, operational teams, and dealer contacts
- Lead with Solution-Oriented Service: Navigate tough client conversations with transparency and empathy, delivering tough news professionally while bringing immediate, creative solutions to the table
Skills
- • 3–5 years of experience in enterprise account management, inside sales, or corporate dealership operations
- • Strong Data Literacy: Proficient in Google Suite / MS Excel (pivot tables, advanced formulas) with experience reading and manipulating data reports to build customer-facing stories
- • Demonstrated Proactivity: Proven track record of independent problem-solving—leveraging CRM systems, documentation, and internal tools to self-serve answers before escalating
- • Process & Automation Mindset: Experience identifying workflow inefficiencies and implementing automated or streamlined reporting solutions
- • Exceptional Communication: Strong executive presence with the confidence to present to C-suite dealer executives, field leaders, and internal stakeholders
- • Direct experience with Salesforce (CRM hygiene, activity logging) and DOMO (or similar BI tools like PowerBI/Tableau)
- • Knowledge of automotive wholesale, remarketing, or franchise dealership operations (seasonality, vehicle pricing, inventory management)
- • Bachelor's Degree in Business, Sales, Marketing, or a related field
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
- Target Bonus Range: $0.00 - $2,500.00 USD Monthly
Company Overview