Note: The job is a remote job and is open to candidates in USA. ATR International is seeking a remote Human Resources Representative to support its Talent Acquisition Operations Services Drug & Background Team. The role provides administrative and workflow support for case management, ticket administration, queue management, background screening, compliance processes, and collaboration with HR and Talent Acquisition stakeholders.
Responsibilities
- Provide operational and administrative support to the Talent Acquisition Operations Services (TAOS) Drug & Background (D&B) Team. The contractor will work closely with adjudicators, compliance partners, HR, Talent Acquisition, and other stakeholders to support case management activities, improve operational efficiency, and help ensure a positive candidate and employee experience
- This role will focus on administrative and workflow support activities that enable adjudicators to concentrate on complex reviews, compliance-sensitive work, escalations, and risk mitigation efforts. The contractor will gain exposure to Talent Acquisition Operations, background screening programs, compliance processes, and enterprise case management practices while supporting a critical HR functions
- Timely completion of assigned ticket administration activities
- Successful support of queue management initiatives
- Contribution toward reduction of aging ticket inventory
- Positive partnership and collaboration with the D&B team
- Completion of all assigned training requirements
Skills
- Excellent communication skills both written and verbal
- Strong customer service, collaboration and problem solving abilities
- Ability to manage multiple priorities simultaneously and stay organized
- Strong time management, adaptability, and the ability to work well on a team
- Candidates must have valid U.S. work authorization
- Bachelor's degree in Human Resources or a related field
- Internship or 1-3 years of relevant experience
- Case management platform experience
- Compliance or risk management exposure
Benefits
- Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages.
- Packages may include medical, dental, and vision benefits.
- A 401(k) retirement savings plan with employer match (available after 1 year of employment).
- Commuter benefits.
- Employee discount and referral programs.
- Life and supplemental income insurance.
- Paid sick leave is provided in accordance with applicable state and local laws.
- This role is fully remote.
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