Note: The job is a remote job and is open to candidates in USA. ConferenceDirect is hiring a Global Sales Coordinator to support a global strategic meeting management program and its meeting requestors. The role coordinates sourcing, contracting, supplier relationships, financial reconciliation, reporting, technology support, and customer experience initiatives.
Responsibilities
- Provide administrative and operational support to a remote-based Global Account team
- Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions
- Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities
- Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards
- Collaborate with team members to deliver seamless support throughout the event lifecycle
- Manage and maintain ConferenceDirect office systems and operational workflows
- Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements
- Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements
- Maintain accurate booking records, contract documentation, and meeting requestor account information
- Assist with contract collection, storage, and compliance management
- Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements
- Support supplier engagement efforts to strengthen ConferenceDirect's industry partnerships
- Facilitate communication between meeting requestors, hotels, and account teams to resolve operational issues and enhance service delivery
- Manage supplier documentation and support invoice reconciliation processes
- Support venue billing processes in partnership with the Accounting team
- Assist with invoice auditing, billing reconciliation, and financial reporting activities
- Oversee customer loyalty points programs
- Monitor project timelines and proactively follow up on outstanding deliverables
- Support monthly account reporting and operational performance tracking
- Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives
- Identify opportunities to improve workflows, enhance efficiencies, and standardize best practices
- Maintain accurate CRM and meeting requestor database records
- Utilize technology and data to support visibility, reporting, and informed decision-making
- Coordinate customer satisfaction survey programs and reporting analytics
- Monitor meeting requestor feedback and support continuous improvement initiatives
- Assist with special projects, strategic initiatives, and departmental priorities as assigned
- Contribute to a culture of service excellence, collaboration, and accountability
- Other duties as assigned
Skills
- Exceptional attention to detail and organizational skills
- Strong verbal and written communication abilities
- Ability to manage multiple priorities in a fast-paced, remote work environment
- Demonstrated problem-solving and critical-thinking skills
- Strong customer service orientation and relationship management capabilities
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong analytical and reporting capabilities
- Authorized to work in the United States
- Experience with CRM systems, sourcing technology, and meetings management platforms preferred
- Bachelor's degree preferred or equivalent professional experience
- Hospitality, operational support, meetings management, event planning, sourcing, or related industry experience preferred
- Experience supporting corporate meetings, conferences, or strategic meeting management programs is highly desirable
- Familiarity with hotel contracting, group bookings, and supplier negotiations is a plus
Benefits
- Folsom, CA (3/2 hybrid after 90-day probationary period)
Company Overview