Note: The job is a remote job and is open to candidates in USA. CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for communities and the planet. The Energy Efficiency Customer Support Specialist provides inbound customer support for energy-efficiency programs, including scheduling, enrollment, education, technical support, online assistance, and status updates across multiple platforms.
Responsibilities
- You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Each customer interaction focuses around energy efficiency
- Some programs utilize chat/email interactions with customers
Skills
- This position is remote and can be located anywhere where posted
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquires
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
- High School Diploma or GED (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required
- Sales-oriented with a focus on customer service satisfaction
- “How can I help you?” attitude
- Internet speed that meets our minimum standard: - 10 Mbps upload / 20 Mbps download / 99% latency
- Ability to hardwire internet, plug directly into router
- Dedicated home office space, free of personal disruptions
- Two power connections
- You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
- If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations
- Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support
- Call Center experience in an inbound/outbound sales environment preferred
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service to help navigate the health plan
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program
- Access to on-demand training courses to advance further in your career
- $65 / month internet stipend
- We provide a laptop, software, and all necessary equipment
- This position is remote and can be located anywhere where posted.
Company Overview