Note: The job is a remote job and is open to candidates in USA. Blackbaud powers social impact through purpose-driven technology and responsible AI. The Project Manager, Enterprise Implementations will lead complex, customer-facing SaaS implementation projects from kickoff through deployment and closure, managing scope, schedules, risks, stakeholders, and delivery outcomes. The role partners with customers and cross-functional teams to ensure successful implementations and continuous improvement.
Responsibilities
- Lead end-to-end delivery of enterprise SaaS implementation projects from project kickoff through deployment and project closure
- Develop and maintain comprehensive project plans, timelines, milestones, dependencies, resource allocations, and success measures
- Manage project scope, schedules, budgets, risks, issues, assumptions, dependencies, and change requests throughout the project lifecycle
- Drive accountability across internal and external stakeholders to ensure project commitments are met and implementation objectives remain on track
- Facilitate project governance activities including stakeholder meetings, executive reviews, status reporting, and decision-making forums
- Partner with customers to establish implementation strategies that align technology delivery with business objectives
- Serve as the primary point of contact for customers throughout implementation engagements
- Build trusted relationships with customer stakeholders and executive sponsors
- Provide clear, proactive communication regarding project status, risks, milestones, and outcomes
- Guide customers through complex implementation journeys, ensuring they feel informed, supported, and confident throughout the process
- Facilitate alignment across customer teams, technical stakeholders, and executive leadership
- Proactively identify project risks, issues, and dependencies and develop effective mitigation plans
- Escalate concerns appropriately while maintaining focus on customer outcomes and project success
- Resolve complex project challenges involving competing priorities, resource constraints, or changing business requirements
- Maintain project momentum and accountability in fast-paced and evolving environments
- Leverage project management best practices and implementation methodologies to drive consistent delivery outcomes
- Conduct retrospectives and apply lessons learned to improve future project execution
- Utilize project management, reporting, automation, analytics, and AI-enabled tools to enhance efficiency and visibility
- Contribute to continuous improvement efforts that strengthen delivery excellence and customer satisfaction
Skills
- 5+ years of experience leading enterprise SaaS implementations, technology deployments, digital transformation initiatives, or complex customer-facing projects
- Proven experience delivering software implementation projects involving multiple stakeholders, business functions, and technical teams
- Experience managing external customer-facing projects and serving as the primary project lead throughout the implementation lifecycle
- Strong project planning, risk management, governance, and stakeholder management experience
- Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
- Exceptional written, verbal, presentation, and facilitation skills
- Experience influencing stakeholders across all organizational levels, including executive leadership
- Proficiency with project management and collaboration platforms such as Smartsheet, Jira, Azure DevOps, Microsoft Project, Asana, Monday.com, or similar tools
- PMP, Agile, Scrum Master, SAFe, PgMP, or equivalent certification
- Experience leading enterprise software or SaaS implementations
- Experience working with large, complex customers requiring coordination across multiple workstreams and stakeholder groups
- Knowledge of systems integration, data migration, change management, and implementation methodologies
- Experience utilizing AI-enabled project management, reporting, forecasting, or analytics tools
Benefits
- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
Company Overview