Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Customer Support Specialist to provide dependable assistance to customers through phone, email, chat, and other approved support channels. The role handles inquiries, troubleshoots routine issues, documents interactions, follows up on cases, and escalates complex concerns while maintaining accurate customer records and following service procedures.
Responsibilities
- Respond to customer inquiries through phone, email, chat, and other approved support channels
- Identify customer needs and provide accurate information regarding services, processes, or account-related questions
- Troubleshoot routine issues using established support resources and procedures
- Document customer conversations, requests, actions taken, and resolutions accurately
- Follow up on open customer cases to help ensure timely resolution
- Escalate complex, technical, or specialized concerns to the appropriate internal team
- Maintain organized customer records and update support systems as needed
- Explain processes and solutions clearly to customers with different levels of familiarity
- Follow established customer service, communication, privacy, and documentation procedures
- Contribute feedback about recurring customer concerns and opportunities to improve support workflows
Skills
- Strong written and verbal communication skills
- Customer-focused and solutions-oriented approach
- Excellent listening, troubleshooting, and problem-solving abilities
- Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools
- Ability to manage multiple customer requests while maintaining accuracy
- Strong attention to detail and follow-through
- Reliable internet connection and suitable home workspace
- Previous customer service, technical support, contact center, or client support experience is preferred
Benefits
- Fully remote customer support position
- Paid training and onboarding
- Flexible scheduling options
- Professional development opportunities
- Long-term career growth and advancement potential
Company Overview