Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking an organized communicator for an entry-level Remote Customer Support Scheduler role. The position coordinates customer appointments, callbacks, service requests, and follow-up activities while maintaining accurate schedules and providing helpful customer communication.
Responsibilities
- Schedule customer appointments and service-related activities
- Coordinate callback requests and follow-up communications
- Confirm customer availability and appointment details
- Maintain accurate scheduling records
- Respond to customer questions regarding appointments and timing
- Update scheduling systems with changes and cancellations
- Monitor outstanding scheduling requests
- Communicate appointment information to appropriate internal teams
- Follow up on missed or incomplete scheduling requests
- Maintain organized calendars and customer information
- Provide professional and timely customer communication
Skills
- • Entry-level applicants are welcome
- • Strong organization and time-management skills
- • Excellent written and verbal communication
- • Comfortable using calendars and scheduling software
- • Strong attention to detail
- • Able to manage changing priorities
- • Professional telephone and email etiquette
- • Dependable and responsive
- • Comfortable working independently in a remote setting
Benefits
- Fully remote work-from-home position.
- Full-time schedule.
- Structured onboarding and training.
- Professional development opportunities.
Company Overview