Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Customer Service Consultant to assist customers by understanding their needs, explaining available services, and resolving routine questions. The role involves providing personalized support through multiple communication channels, maintaining customer records, completing follow-ups, and escalating complex matters.
Responsibilities
- Respond to customer inquiries through phone, email, chat, and digital channels
- Understand customer concerns and identify appropriate solutions
- Explain service options and procedures in an accessible manner
- Resolve routine customer issues within established guidelines
- Maintain detailed records of customer interactions
- Complete customer follow-ups and service requests
- Escalate complex matters to specialized teams
- Provide clear and professional communication throughout each interaction
- Help customers navigate available support resources
- Identify recurring service issues and communicate relevant information internally
- Support customer satisfaction and service quality goals
Skills
- • Entry-level candidates are welcome
- • Strong customer service orientation
- • Excellent written and verbal communication
- • Active listening and problem-solving abilities
- • Comfortable using computers and web-based support systems
- • Able to learn new products and service information
- • Organized and detail-oriented
- • Dependable and self-motivated
- • Comfortable working independently from home
Benefits
- Fully remote work-from-home position.
- Full-time schedule.
- Structured training and onboarding.
- Customer experience development.
- Professional communication training.
- Supportive virtual team environment.
Company Overview