Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Customer Support Coordinator to organize customer requests, coordinate follow-up, and maintain support records. The role focuses on routing and tracking service questions, communicating updates, coordinating with internal teams, and supporting consistent customer-service workflows.
Responsibilities
- Coordinate incoming customer support requests
- Maintain accurate support trackers and customer records
- Organize follow-up activities for open requests
- Communicate updates to customers using approved channels
- Coordinate information between customers and internal teams
- Track service questions through completion
- Prepare routine support activity summaries
- Maintain organized digital documentation
- Identify requests requiring escalation and route them appropriately
- Support consistent customer-service workflows
Skills
- • Entry-level candidates are encouraged to apply
- • Strong organizational and coordination skills
- • Clear written and verbal communication
- • Excellent attention to detail
- • Good follow-up and time-management abilities
- • Comfortable using spreadsheets and support platforms
- • Customer-focused approach
- • Able to manage multiple requests simultaneously
- • Comfortable learning new software and procedures
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- Structured customer-support onboarding.
- Collaborative virtual service environment.
- Opportunity to develop coordination and customer-relations skills.
- Digital support tools provided for assigned work.
Company Overview