Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking an entry-level Remote Customer Support Coordinator to support customer service operations. The role coordinates incoming requests, tracks follow-ups, maintains records, schedules appointments, communicates updates, and routes or escalates inquiries as needed.
Responsibilities
- Coordinate incoming customer support requests
- Track customer inquiries and outstanding follow-up activities
- Maintain accurate support records and customer information
- Assist with scheduling customer calls and support appointments
- Communicate request status and routine updates to customers
- Coordinate with internal teams to support customer needs
- Update customer-support and CRM systems
- Organize support documentation and case information
- Monitor open requests for timely follow-up
- Help ensure customer inquiries are routed appropriately
- Escalate complex requests according to established procedures
Skills
- • Entry-level applicants are encouraged to apply
- • Strong organizational and coordination skills
- • Excellent customer-service abilities
- • Clear written and verbal communication
- • Strong attention to detail
- • Basic computer and internet proficiency
- • Comfortable learning CRM and support platforms
- • Ability to manage multiple routine requests
- • Reliable follow-through and time-management skills
- • Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- U.S.-based remote work opportunity.
- Structured onboarding and training.
- Digital customer-support and communication tools.
- Supportive remote work environment.
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