Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Customer Service Representative to assist customers with routine questions, service requests, and general account support. The role involves communicating through phone and digital channels, providing accurate information, documenting interactions, maintaining customer records, and following up on outstanding needs.
Responsibilities
- Respond to customer inquiries through approved phone and digital channels
- Understand customer requests and identify appropriate solutions
- Provide accurate routine information using established resources
- Assist with standard customer-service needs
- Document interactions and outcomes accurately
- Maintain updated customer records
- Follow established customer-service policies and procedures
- Route complex requests to the appropriate resource
- Track follow-up requirements and outstanding customer needs
- Maintain professional communication during every interaction
- Support a reliable and positive customer-service experience
Skills
- • Entry-level applicants are welcome
- • Strong verbal and written communication
- • Excellent active listening skills
- • Professional, patient, and courteous manner
- • Comfortable communicating with customers by phone
- • Basic computer and internet proficiency
- • Comfortable learning customer-service software
- • Strong attention to detail
- • Good organization and follow-through
- • Comfortable working independently from home
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- U.S.-based remote work environment.
- Structured onboarding and training.
- Digital customer-service tools.
- Clearly defined support procedures.
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