Note: The job is a remote job and is open to candidates in USA. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Remote Customer Service Representative provides professional service to internal and external clients by handling inquiries, processing orders, entering data accurately, providing product and ordering-system information, and managing service-level reports.
Responsibilities
- Respond to customer phone calls, emails, chats
- Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources
- To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems
- Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs
- Manage daily service level reports
Skills
- High school diploma
- 3 to 5 years of experience in a similar position
- Good analytical and problem-solving skills
- Ability to work in a dynamic environment with minimal supervision
- Knowledge of Microsoft Office and Gmail family software
- Ability to multitask
- Team player and ability to interact with various departments
- Fluent English
- Experience in optics: an asset
Benefits
- Competitive bonus and/or commission plan may be offered
- Health care may be included
- Retirement savings may be included
- Paid time off/vacation may be included
- Various employee discounts may be included
Company Overview