Note: The job is a remote job and is open to candidates in USA. SilverRock Automotive, Inc., part of the DriveTime Family of Brands, provides automotive warranty and ancillary products with a customer-focused claims process. The Customer Service Representative handles inbound and outbound calls, educates customers about warranties, answers questions, resolves conflicts, and delivers high-quality service in a fast-paced call center environment.
Responsibilities
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Since we talk about cars all day long, experience in the automotive industry is a **huge plus!** Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred
- Work from home - Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet
- ***Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.***
Skills
- Passionate and goal-oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals
- Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences
- Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must
- Plays well with others. You will be working in a high-functioning team environment. We work together and we win together
- Works well in a time crunch. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates
- Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution
- Positive emotional resilience.This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude
- High School diploma required
- 3+ years of experience working in a customer service role with conflict resolution
- Work from home - Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
- Associate or Bachelor's degree is preferred
- Since we talk about cars all day long, experience in the automotive industry is a huge plus!
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred
Benefits
- Work From Home from an approved city and state
- Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums
- 401(k)
- Company-paid life insurance policy
- Short- and long-term disability coverage
- Professional growth opportunities
- Tuition reimbursement
- Wellness program including self-guided coaching and journeys, cash incentives, and discounts on medical premiums
- Set Monday-through-Friday schedule with rotating Saturdays
- Game room with a ping-pong table, pool table, and other games
- In-house gym
- Social events including festive gatherings and team competitions
- Company outings, personal rewards, and prizes
- Paid time off for full-time roles, including wellness days, holidays, and personal time
- Vacation time for part-time employees, with more time earned based on hours worked
Company Overview