Note: The job is a remote job and is open to candidates in USA. InteLogix is a customer service organization seeking a Customer Service Representative to support utility-service customers remotely. The role involves answering inquiries, resolving complaints, documenting interactions, collaborating across departments, and helping achieve customer satisfaction and performance goals.
Responsibilities
- Successfully complete virtual paid training program which requires passing tests each week
- Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Skills
- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- High speed internet with an ethernet connection to the router (no satellite or hotspot) **50 mbps download and 35 mbps upload speed**
- WiFi must be turned off at all times
- Windows Updates must be current
- Private and distraction free home work space with the ability to close a door
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Career Advancement
- Fully Remote
Company Overview