Note: The job is a remote job and is open to candidates in USA. TP is a global provider of digital business services that helps prominent brands optimize operations through technology and sustainable business practices. The Customer Service Representative serves as a primary contact for clients, handling inbound and outbound communications, resolving inquiries with web-based tools, and delivering a positive customer experience. The role also involves documenting interactions, escalating issues when appropriate, and providing feedback or upselling as required.
Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Skills
- * High School Diploma or equivalent
- * Minimum of 6 months of customer service experience
- * Must be 18 years of age or older
- * Ability to type at least 25 words per minute
- * Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- * **Process Excellence:** Demonstrate commitment to following established procedures and be customer service driven
- * **Collaboration:** Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- * **Communication:** Outstanding communication, listening, and analytical skills
- * **Organizational Skills:** Strong organizational and problem-solving skills
- * **Emotional Intelligence:** Ability to prioritize tasks and work well under pressure while remaining focused
- * **Open-Mindedness:** Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- * **Critical Thinking:** Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- * **Solution-Oriented:** Proactive approach to problem-solving with a focus on creating a positive customer experience
- + A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
- + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- + Proof of internet speed required
- Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
- * Customer service and/or sales experience preferred
- * College degree preferred but not required
Benefits
- Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
- Employment Assistance Programs.
- Health and personal time off (HPT).
- Leave programs as eligible.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
- Limitless career advancement.
- Remote work arrangement.
Company Overview