Note: The job is a remote job and is open to candidates in USA. Staffing Solutions Enterprises is seeking a Remote Customer Service Representative to serve as a Multi-Program Contact Center Navigator. The role provides empathetic support through multiple communication channels, assesses eligibility, connects individuals with community resources, manages referrals and case documentation, and supports outreach initiatives.
Responsibilities
- Respond to inquiries via phone, email, text, and chat with professionalism and empathy
- Conduct intake assessments and screen for program eligibility
- Navigate multiple databases and case management systems efficiently
- Submit service requests and referrals accurately
- Document caller information and case details thoroughly
- Assist diverse populations with compassion and cultural sensitivity
- Recognize and manage crisis situations using de-escalation techniques
- Maintain confidentiality and data integrity
- Support community outreach initiatives promoting 211 services
- Participate in ongoing training and team meetings
Skills
- High School Diploma or GED
- At least one year of relevant experience in customer service, call centers, healthcare, social services, or community outreach
- Strong verbal and written communication skills
- Excellent problem-solving and analytical abilities
- Attention to detail with multitasking capability
- Professional, compassionate, and empathetic communication style
- Ability to work effectively with diverse populations
- Proficiency in navigating multiple software systems
- Must be a resident of Cleveland, OH
- Availability for 7.5-hour shifts between 8:00 AM and 6:00 PM
- Willingness to start with in-office orientation, then transition to 100% remote work
- Ability to handle sensitive situations with professionalism
- Experience in health and human services
- Contact center or intake/case management experience
- Knowledge of community resources
- Minimum one year in a customer service or community support role
- Local candidates preferred
Benefits
- 100% remote work after in-office orientation
Company Overview