Note: The job is a remote job and is open to candidates in USA. Park Place Technologies is seeking a Field Service Engineer to join their team focused on 24/7 data center maintenance. The role involves providing onsite diagnostic and analysis support to customers, responding to system failures, and ensuring high levels of customer satisfaction.
Responsibilities
- Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
- Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips
- Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
- Maintain effective communication with customer and our customer support center during repair process and any projected delay
- Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair
- Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems
- Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
- Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
- Determine needed parts and quantities based on contracts in service area
- Return bad or excess parts in a timely manner
- Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory
- Accurately complete and timely return audit forms, email replies, timesheets and expense reports
- Attend and participate in regularly scheduled team meetings
- Account for all activities correctly using Field Point time reporting utility
Skills
- Experience working with OEM data center hardware with ability to grasp new products/concepts
- Successful prior field experience
- Availability for after hours, on-call rotation to support customer needs
- Must possess a valid driver's license and an appropriate driving record based on the position travel requirements
- Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders
- Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening
- High School Degree required
- Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)
- Strong troubleshooting skills; CompTia A+ and Server + preferred
- Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
- Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred
Benefits
- JobLocationType: Remote
- You will use your own vehicle and be reimbursed for travel expenses.
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