Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Customer Relations Consultant to help customers understand service options, resolve routine concerns, and determine appropriate next steps. The role involves customer communication, problem-solving, documentation, service coordination, and follow-up in a remote environment.
Responsibilities
- Respond to customer questions through approved communication channels
- Listen carefully to customer concerns and identify service needs
- Provide clear information using approved resources
- Assist customers with routine service requests
- Explain processes and next steps in an easy-to-understand manner
- Document customer interactions accurately
- Coordinate complex matters with appropriate internal teams
- Follow up on unresolved customer requests
- Maintain accurate customer records and service notes
- Identify recurring questions or issues for escalation
- Follow established customer-relations procedures
Skills
- • Entry-level candidates are encouraged to apply
- • Strong written and verbal communication
- • Excellent listening and interpersonal skills
- • Comfortable communicating with customers by phone
- • Strong problem-solving approach
- • Comfortable using computers and support platforms
- • Strong attention to detail
- • Patient and professional communication style
- • Reliable follow-through
- • Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home opportunity.
- Full-time professional schedule.
- U.S.-based remote work.
- Customer guidance and service experience.
- Digital support environment.
Company Overview