Note: The job is a remote job and is open to candidates in USA. Sirva is a global relocation management and moving services company. The Moving Operations Specialist serves as a subject matter expert, manages customer and agent network interactions, ensures system compliance, controls costs, and supports quality and customer satisfaction throughout relocations.
Responsibilities
- Customer Service (both internal and external) * Manage escalations * Perform system audits to ensure agent network compliance * Manage cost controls and approvals of exceptions and 3rd party costs. * Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation * Work with other members of the team to ensure the best experience for our customers. * Works with It on system enhancements * Document all interaction with agents and Relo
Skills
- Associate's degree or business diploma required (or equivalent experience)
- Exceptional customer service skills
- Ability to multitask in a fast-paced environment
- Attention to detail
- Analytical and problem-solving skills
- Outstanding communication skills
- Self-motivated
- Domestic House Hold Goods background preferred
Benefits
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Employer HSA Match
- Life & Disability Insurance
- Paid Time Off
- Volunteer Time Off
- ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
- Virtual/remote work arrangement
Company Overview