Note: The job is a remote job and is open to candidates in USA. ARS National Services is seeking a remote Collections Account Representative to support consumers experiencing financial difficulties. The role handles inbound and outbound calls, analyzes financial situations, negotiates payment solutions, maintains accurate records, and follows quality and FDCPA compliance requirements.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- This position is remote in the Jacksonville, FL area, candidates MUST reside in the greater Jacksonville area and be able to work from home
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening = your superpowers
- Comfort with basic math (yes, you'll be working with percentages!)
- Basic computer skills & reliable high-speed internet
- Mon–Fri: 9AM–6PM
- One evening per week: 12PM–9PM
- Collections, sales, or call center experience? That's a plus!
Benefits
- Hourly rate bump after training graduation
- Performance-based monthly bonus opportunities
- 100% Remote – We supply the gear, you bring the energy
- Career development + promotion potential
- Full benefits (Medical, Dental, Vision, 401k)
- Vacation and Sick Time begins to accrue right away + 8 paid holidays
- A team that supports, trains, and wants to see you succeed
Company Overview