Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Client Support Consultant to help clients with routine service questions, support requests, and account-related concerns. The entry-level role involves providing guidance, documenting interactions, maintaining records, and coordinating complex issues with internal teams in a remote environment.
Responsibilities
- Respond to client questions through phone, email, and digital support channels
- Gather information to understand client needs and concerns
- Provide clear guidance using approved resources and procedures
- Assist with routine client service requests
- Explain processes and appropriate next steps
- Document client conversations and follow-up requirements
- Coordinate complex requests with the appropriate internal team
- Monitor outstanding client support matters
- Follow up on unresolved requests when appropriate
- Maintain accurate client records and service notes
- Follow established client-support procedures
Skills
- • Entry-level candidates are encouraged to apply
- • Strong written and verbal communication skills
- • Excellent listening and problem-solving abilities
- • Comfortable communicating with clients by phone
- • Professional and patient approach to service questions
- • Basic computer and internet proficiency
- • Ability to learn client-support and CRM systems
- • Strong attention to detail
- • Reliable follow-through on assigned requests
- • Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- Entry-level client support opportunity.
- U.S.-based remote work.
- Practical client-service experience.
- Digital support environment.
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