Note: The job is a remote job and is open to candidates in USA. Accredo Specialty Pharmacy is a leading specialty pharmacy serving patients with complex and critical health conditions. The Customer Service Representative supports patients in a high-volume virtual contact center by assisting with medication orders, benefits, billing inquiries, and complex issue resolution while maintaining confidentiality and meeting performance standards.
Responsibilities
- Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency
- Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution
- Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks
- De-escalate concerns and provide empathetic solutions within standard operating procedures
- Maintain patient confidentiality and comply with healthcare regulations
- Meet monthly performance metrics and actively participate in ongoing training and feedback
Skills
- •Remote Opportunity - Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon
- • High School Diploma or equivalent required
- • Ability to excel in a high-volume call center environment
- • Flexibility with a changing environment of call types, processes, and procedures
- • Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time
- • Strong communication skills, both written and verbal
- • Organized with excellent time-management abilities
- • Customer-oriented with the capacity to adapt to various patient perspectives
- • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously
- • Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST
- • Reliable internet connectivity and a dedicated workspace free of distractions required
- • Must attend 100% of training and work your schedule the first 90 days of employment
- • No experience required, but 1+ years of healthcare customer service experience preferred
Benefits
- Remote opportunity for candidates living in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.
- Attend a paid 9-week virtual training program.
- Eligible to participate in an annual bonus plan.
- Medical benefits starting on day one of employment.
- Vision benefits starting on day one of employment.
- Dental benefits starting on day one of employment.
- Well-being and behavioral health programs starting on day one of employment.
- 401(k).
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
- Leaves of absence.
- Robust training and ongoing development.
- Supportive virtual team environment.
Company Overview
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